Refund Policy

Refund Policy — Chafai Services Last updated: April 2025

1. Overview Chafai Services LLC offers a 30-day money-back guarantee on eligible services and products, subject to the conditions outlined below. Our goal is to ensure customer satisfaction while maintaining fair use of our services and systems.

2. Eligibility for Refunds You may request a refund within 30 days of:

Purchasing a service from Chafai Services
Receiving a product from an ecommerce order we operate

To be eligible:

The request must be made within 30 days
You must provide proof of purchase or order details
The request must be submitted via email or official contact channels

3. Digital & Marketing Services

For digital services (including paid ads management, funnel building, CRO, email marketing, and consulting):

Refunds are available within 30 days of purchase
If work has already been delivered, refunds may be partial based on work completed
No refunds will be issued after 30 days

Due to the nature of digital services, results are not guaranteed and may vary based on external factors.

4. Ecommerce Orders (Cash on Delivery)

For ecommerce orders operated by Chafai Services:

Orders are confirmed via WhatsApp before shipment
Payment is typically made via Cash on Delivery (COD)

Refunds may be requested if:

The product is defective or damaged
The product does not match the description
The order was cancelled before shipment

Conditions:

The customer must contact us within 30 days
The product may need to be returned (if applicable)
Refunds may be processed after verification

Shipping fees may be non-refundable unless the issue is due to our error.

5. Order Cancellation

Customers may cancel their order before shipment by replying via WhatsApp or contacting us directly. Once an order has been shipped, cancellation may not be possible and will fall under the return/refund process.

6. Non-Refundable Situations

Refunds may not be provided in the following cases: