Privacy Policy

Privacy Policy — Chafai Services Last updated: April 2025

1. Who We Are Chafai Services LLC is a digital marketing agency and ecommerce operator.

Business Name: Chafai Services LLC
Owner: Mohamed Chafai (Sole Member)
Business Address: 2372 E Valley Dr, Hermann, MO 65041, United States
Phone: +1 573-903-1169
Email: info@chafaiservices.com
Website: https://www.chafaiservices.com

We provide paid advertising, funnel optimization, email marketing, and growth consulting to clients worldwide. We also operate WhatsApp-based sales and customer support on behalf of ecommerce brands.

2. Data We Collect

Full name, phone number, email address
Order details, shipping address, purchase history (for ecommerce operations)
Messages and conversations via WhatsApp, email, or contact forms
Business information shared during client onboarding
Website usage data (IP address, browser, pages visited via cookies)

3. Data Collection Sources

We collect customer information through our websites, landing pages, advertisements, and direct communications. This information is provided voluntarily by users when placing orders, filling out forms, or contacting us, and is used strictly for order processing, customer support, and service delivery.

4. How We Use Your Data

To deliver our marketing and consulting services to clients
To process orders, send confirmations, shipping updates, and handle customer support via WhatsApp
To conduct sales outreach and follow-ups (only for users who have opted in or initiated contact)
To send promotional messages where you have given consent
To improve our services and website experience
To comply with legal obligations

4. WhatsApp Business Communications We use the WhatsApp Business API provided by Meta to communicate with customers and prospects. This includes order confirmations, delivery updates, customer support, and follow-ups. By providing your phone number or contacting us, you consent to receive messages from us via WhatsApp. We only contact users who have voluntarily provided their information or interacted with our services. You may opt out at any time by replying "STOP" or by contacting us directly. We do not sell or share WhatsApp conversation data with third parties for advertising purposes.

6. Data Sharing We do not sell your personal data. We may share it with:

Service providers (CRM, email platforms, logistics partners) solely for service delivery
Clients on whose behalf we operate WhatsApp communications
Legal authorities if required by law

7. International Data Transfers As we serve global customers, your data may be processed in countries outside your own. We ensure appropriate safeguards are in place.

8. Data Retention We retain your data for as long as necessary to deliver services or as required by law. You may request deletion at any time.

9. Your Rights Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. Contact us at info@chafaiservices.com to exercise these rights.

10. Cookies Our website uses cookies for analytics and performance. You can control cookies via your browser settings.

11. Contact Chafai Services LLC

2372 E Valley Dr, Hermann, MO 65041, United States

Email: info@chafaiservices.com

Phone: +1 573-903-1169

For any questions regarding this Privacy Policy or your data, please contact us using the details above.

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